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Rachel E Patterson's avatar

Valuable insight. Great article! Ahh, human tendencies... In some of my consulting or facilitation projects, I have a rotating devil's advocate, which makes it a game, avoids one person being detested, and often gets to some of these more strategic & open-eyed decisions.

I especially appreciated these lines...

"Norman’s Law. When external pressure exceeds internal regulation, instability follows [...] Every real decision needs a condition attached that reopens it. [...] Stop treating a call that was right once as right forever. "

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